F.A.Q

FAQ

ORDERS AND SHIPMENTS

• How long will my order take to arrive?
  All orders are prepared within 24 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact us via email on contactilblackbox@gmail.com.
  
  - Express Shipping: Our Facility uses ARAMEX COURRIER for all shipping.
  
  Once the order is prepared, the shipping time is 2 to 5 working days. Anything that is sent Abroad may take from 6 to 16 working days depending the destinnation.
  
  Important note* : Due to the saturation of the courier companies in times of high volume (such as Black Friday, Cyber Monday and Christmas) some shipments may suffer a slight delivery delay. If your order hasn’t been delivered in a reasonable amount of time, please contact us.
  
  

• Can I cancel my order?
  All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting us and we'll do as much as we can. 

• Do you ship worldwide?
  Yes, we ship worldwide. However there are some exceptions. Please note that some international shipments may be liable for additional custom fees and taxes. In all cases, We will issue the necessary paperwork to ensure the parcel is cleared from customs, although any additional charge will be the buyer's responsibility.

• Where is my order?
  We want you to be in control of your order at all times. For that reason, once we ship your order we will send you a confirmation email with a link from which you will be able to track your order live.

  If you have any doubts about the delivery of your order or you need to give us new information about the delivery, please contact us.

• What if I receive a wrong product or a product in bad conditions?
  We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us, we'll be glad to help you.

RETURNS AND EXCHANGES

• What is your return policy?
  We Do Not accept returns , excluding the following conditions:
  
  - I received my order in bad condition
  - I got my size wrong and I'd like to change the size

  In all cases, all products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect conditions.